Company-wide Input for Selecting Order Management System
Here’s the picture: A multichannel company with sales of $20 million has an aging order management system that has been in place for over 20 years. While there are some things that the users like about the order management system, they have basically outgrown it. They need far better marketing information, e-commerce site to business [...]
10 Critical Mistakes in Selecting an Order Management System
Recently, I had a call from a multichannel company about why their order management system selection process had failed. In their case, they signed the order management system vendor agreements prematurely only to find out that the bid was incomplete. There weren’t any estimates for modifications, interfaces, conversion and training. As a result they had [...]
