Measuring Your Employee’s Performance

The following is from a recently received email sent to Curt Barry…
Dear Curt -
We met briefly at the NCOF conference in Vegas, and I wanted to reach out  to you regarding performance errors.  I was hoping you could provide  me with some insight into how other 3 PL fulfillment companies manage employee errors.  Currently, we [...]

Call Center Services, Outsourced services, Warehousing Distribution Planning

From the Dark Side of Productivity

I’m with a firm that spends much of its time helping clients improve productivity and reduce costs. We are ever mindful of the negative side—the “dark side”—of productivity projects. What is the dark side? It’s what happens if we don’t take the human factor into account. As someone with 30 years of experience in industrial [...]

Benchmarking ShareGroups, Call Center Services, Forecasting & Inventory Management, State of the Industry, Strategic, Financial and Operational Planning, Warehousing Distribution Planning