Company-wide Input for Selecting Order Management System
Here’s the picture: A multichannel company with sales of $20 million has an aging order management system that has been in place for over 20 years. While there are some things that the users like about the order management system, they have basically outgrown it. They need far better marketing information, e-commerce site to business [...]
10 Critical Mistakes in Selecting an Order Management System
Recently, I had a call from a multichannel company about why their order management system selection process had failed. In their case, they signed the order management system vendor agreements prematurely only to find out that the bid was incomplete. There weren’t any estimates for modifications, interfaces, conversion and training. As a result they had [...]
The Art of Order Management System Data Conversion
Q: We are in the process of planning our file conversion as we implement our order management system. Our vendor is telling us that they normally don’t write a file conversion program for most files. What’s your recommendation? A: Today’s comprehensive order management system performs integrated functionality for order entry, customer service, order processing, warehousing, [...]
Do-It-Yourself ROI
We’re noticing recently that finding an order management software vendor that can actually assist its prospective clients with doing an ROI study isn’t as easy as it should be. In other words, companies interested in purchasing or upgrading their order management software may have difficulty finding order management software vendors who have a way to help [...]
Learning From History – Leon Gorman on L.L. Bean
Leon Gorman led L.L. Bean from $2.25 million to $1.2 billion from 1967 to 2001. In a keynote speech in Boston several years ago, he recalled the life of his grandfather, Leon Leonwood Bean, who founded the renowned outdoor gear and apparel company. Gorman believes that the company has prospered in large part because it has [...]
MICROS-Retail: Product Developments, New Version Features and Recent Customer Implementations
I recently had an in-depth conversation with Chris Sarne the VP of Sales at MICROS-Retail – an industry leading order management software provider – about future releases, developments, offerings, implementations, etc. In a nutshell, here’s how the conversation went: MICROS-Retail is continuing to further enhance their retail integration from Xstore Point of Sale System to [...]
