Why Marketing, Merchandising, Inventory Management Departments Need Business Intelligence Tools
I was sitting in a client meeting for business intelligence tools (BI) and dashboard planning this past week, and the Merchandising, Marketing and Inventory Management people were squaring off over why Merchandising’s results never tie back to Marketing and Inventory Management. Some of it was argumentative, but when you step back and look at it [...]
Published Book – Best Practices in Multichannel Operations & Fulfillment
Best Practices in Multichannel Operations & Fulfillment is still available for purchase on Amazon.com. This guide to multichannel best practices was derived from our years of experience with hundreds of catalog, eCommerce and retail companies. Our team understands the issues and challenges facing multichannel businesses and provides insight on the following topics: Business Management – including [...]
The Art of Order Management System Data Conversion
Q: We are in the process of planning our file conversion as we implement our order management system. Our vendor is telling us that they normally don’t write a file conversion program for most files. What’s your recommendation? A: Today’s comprehensive order management system performs integrated functionality for order entry, customer service, order processing, warehousing, [...]
Learning From History – Leon Gorman on L.L. Bean
Leon Gorman led L.L. Bean from $2.25 million to $1.2 billion from 1967 to 2001. In a keynote speech in Boston several years ago, he recalled the life of his grandfather, Leon Leonwood Bean, who founded the renowned outdoor gear and apparel company. Gorman believes that the company has prospered in large part because it has [...]
