Natural Solutions’ 2009 Summary
As there has been so much negativity in the press about the economy and business failures in 2009, F. Curtis Barry & Company would like to focus on some of the positive aspects of last year. This is the first in a series of blogs that will highlight clients and vendors in the multi-channel retail space and their successes in 2009.
In a recent phone conversation with Tyce McIntosh, President of Natural Solutions, a multichannel order management system provider, we had a chance to discuss and focus in on a number of accomplishments they had in 2009.
From a Natural Solutions’ viewpoint they have viewed the economic time that we experienced in 2009 as an opportunity to do general housekeeping within their application for enhancements that may not necessarily generate new business but make the application better for their customers. Tyce sited the following examples of some of the initiatives they completed in order to enhance the Natural Order application:
- Updated the user and technical document
- Modifications to the daily procedures to improve the throughput
- Performance tuning
- Internal staff training
- Customer visits to review operational procedures
- Taking on new vendor alliances that don’t necessarily have end user contracts.
Tyce also sited that this economic slow down allowed for some of their customers to take on new projects that, under normal busy times, they would not have had the time nor staff to engage in. One customer Tyce sited is Dinn Brothers Trophy, that with the economic slow down it allowed them to be able to devote the time and personnel to the implementation project. He stated that in busier times the resources would not have been as easily accessible. This allowed the implementation of Natural Order at Dinn Brothers to be completed within the time frame that they had established.
Additionally, Tyce said their existing customers look for alternate methods of generating new business; an example of this is Natural Solution’s new partner Taurus Software. Taurus’s business intelligence tool, Manage Metrix, will allow Tyce’s customers to better understand their business metrics and improve upon them.
I asked Tyce what some of the enhancements to Natural Order are planned for 2010. Tyce was kind enough to share the following examples:
- Completion of the Credit Card Compliancy to the latest standards
- Expanded personalization module
- Expanded continuity module
- New vendor interfaces
- Taurus Software, Manage Metrix, data integration project
- Mid size ecommerce supplier
- Expansion on Midco’s interface
In a time when our economy was severely down, positive things can still emerge!
Paul Sobota is vice president of F. Curtis Barry & Company, a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory, and benchmarking; Learn more online at: http://www.fcbco.com
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