Immediate Reaction About PCS Shutdown
An email received this morning about PCS…
Dear Curt -
I was stunned at the PCS announcement. Certainly, there was a lot of hype over the last 2 years about PCS and the SaaS model. What do you think the lessons are?
Mark, CEO of $25 million catalog+e-comm company
Dear Mark -
Here are some lessons I think we all can say we “re-learned”. They apply to all client and vendor software relationships:
- It’s about trust. From the vendor’s perspective, if the software functionality isn’t available but the vendor says they can develop it, what’s the process for specifying function and getting it developed? Can the vendor be trusted to deliver on their promises? From the client perspective, are they a good partner to impart industry knowledge?
- Software development is a people function. How well do the vendor’s people know the application and your type business?
- SaaS model. It’s still in its infancy. It might not be appropriate for very large and complex companies. Order Motion and Demandware seem to have growing businesses.
- How do these points translate to cost, timeline and risk to your business?
Thanks for your email,
Curt
Hey readers, what other lessons have we learned about PCS’ shutdown? If you are a PCS user and need assistance selecting and installing a new system, contact us immediately at jbarry@fcbco.com or call 804-740-8743.
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