How Do I Get the Most From My Installed Order Management System?
Problems:
After all the effort of implementing new order management systems, it takes 8 to 12 months to begin to get the full benefit of the system; even then, companies often only use 25% to 30% of the built-in functionality. Order management systems have the potential for broad base improvement to company productivity and growth; not only do companies often fail to gain the maximum intended benefit, but a less effective installation has the opposite effect.
Solutions:
After 30 days, perform a post implementation audit. Identify:
- How are departmental users making use of the system?
- Are they still living with problems from the conversion?
- Which individuals need more training?
- What software functionality is defective?
- What functionality is not being used?
- What more do both the company and the systems vendor have to do to complete the implementation?
- Is there additional hardware, software or communications required?
Three months later, revisit the implementation and see:
- What process tweaking still needs to be done?
- What advanced user training should be scheduled with the vendor?
- What additional functionality does the application have that you should plan to investigate and use?
Benefit:
Gain much higher utilization and return on investment of the software you implement.
Call or email Jeff Barry at 804-264-8040 or jbarry@fcbco.com to schedule a call to discuss how to get the most from your installed order management system. F. Curtis Barry & Company is a national consulting firm that works with eCommerce, catalog, retail, manufacturing and wholesale distributors on projects focusing distribution centers, order management systems, warehouse management systems, inventory management and forecasting, and freight rate analysis.
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