F. Curtis Barry & Company at NCOF
It’s going to be a busy end of the month: This year’s National Conference on Operations & Fulfillment (NCOF) will take place in Schaumburg, IL, at the Renaissance Hotel and Convention Center, from Monday, April 30 to Wednesday, May 2, with an additional day of pre-conference special sessions scheduled for Sunday, April 29. F. Curtis Barry & Company will be participating in several capacities.
First, on Sunday, April 29, Curt Barry will facilitate an interactive Executive Summit that will provide a forum for senior executives to compare information and discuss ideas on a wide variety of topics—inbound/outbound freight and shipping and handling costs, employee culture and management, corporate dashboards, multiple facility operations, and other subjects to be determined by participants. The summit, running from 9:00 a.m. to 4:00 p.m., should offer participants valuable information and insights. Registration is designed for executives (presidents, CEOs, VPs and directors of operations, distribution, contact center, finance) of companies with sales of $25 million or more.
On Monday and Tuesday, April 30 and May 1, in the NCOF Exhibit Hall, F. Curtis Barry & Company will be at Booth #610. Be sure to drop by if you are attending the conference. Introduce yourself, meet our team, and learn about our services—and you can also sign up for the “Tour for the TV or drop off your tour card. (Check out the post labeled Tour for the TV in the recent newsletter for details.)
Tuesday, May 1, F. Curtis Barry and Company president Curt Barry and vice president Tocky Lawrence will share their expertise with NCOF attendees through roundtables and presentations. Curt will be hosting a roundtable from 7:30-8:30 am. The roundtable is titled “Shipping and Handling Strategies” and will be focusing on cost reduction and improving customer service.
Tocky has two presentations and a roundtable on Tuesday, May 1st. His first presentation on Tuesday morning, “Evaluating E-Commerce Systems: Build, Buy, or On-Demand, is scheduled from 8:45–10:00 a.m. The session will cover evaluating business requirements and the pros and cons of the rapidly evolving world of e-commerce solutions.
Tocky’s roundtable, from 11:00 a.m.–12:15 p.m., is titled “Seasonality Impact on the Contact Center. Participants will be able to discuss issues and best practices related to their own operations in a small-group, interactive format.
Tocky gets a break for lunch, and then from 1:45–3:00 p.m. he will talk about “Developing and Applying Multichannel Contact Center Metrics.Benchmarking is the session focus: benchmarks to establish an annual baseline, comparisons to other companies, and cost per contact are just a few of the specifics that will be covered.
The last day of the conference, Wednesday, May 2, Tocky will give a presentation on “Providing Great Customer Service—the WOW Factor, from 8:15–9:30 a.m. Customer satisfaction, expectations, demands—how do you deal with these issues? Great customer service requires a strategy, and this presentation will not only help attendees analyze their own customer service, but help them determine ways to improve it for their own and their customers’ benefit.
We hope to see you in at least one of these venues.
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F. Curtis Barry & Co. – we are catalog consultants working with multichannel businesses to improve warehouse operations through the assessment and implementation of warehouse management systems and careful benchmarking of strategic metrics.
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