Dydacomp is sold – and is one of the buyers


Milestone Partners and co-investor Continental Investors announced on January 15 that they had completed the acquisition of D.A. Kopp and Associates and certain affiliated entities, together doing business as “Dydacomp.” The following day, investment bank Berkery Noyes announced that it represented D.A. Kopp & Associates, Inc., Card Management Services, LLC, and Card Financial Services, LLC (Dydacomp) in its sale to Dydacomp Holdings Corporation and Milestone Partners. The bottom line, it seems, is that this is basically a cash infusion to help Dydacomp fund growth, through an equity partner.

Like CommercialWare being acquired by MICROS Systems/DataVantage (now known as MICROS-Retail) and Ecometry being acquired by Golden Gate and merged with GERS and Blue Martini to form Escalate Retail, this is one more major software provider that has sought venture capital. The order management marketplace has become really competitive, between acquisitions and the enterprise wide system vendors attempting to penetrate the multichannel market.

Dydacomp has been around a long time, and they have thousands of customers, which are largely startups and small companies. We hope that this new capital will lead to Dydacomp redesigning its system to be more effective for moderate sized companies. The multichannel business world needs some new effective competitors.

Check back on this blog for more updates on this topic, as we plan to get an interview with Berkery Noyes.

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February 1st, 2008
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Multi-Channel Business Systems
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Comment Number:
1
Written by:
Lucas
Posted on:
February 13, 2008 at 5:33 pm

Dydacomp’s success revolves around its ability to sell a flawed product. The software is so cumbersome and incomplete that it requires constant support. This is also where they make their money. While the company’s numbers may look appealing to investors, customers will only put up with so much for so long…this software is going to bite the dust, and so will the company. We, for one, are not going to be one of those companies that goes down with them.

Comment Number:
2
Written by:
Shantel Gatlin
Posted on:
February 26, 2008 at 5:30 pm

I cannot believe a class action lawsuit has not been filed. In my opinion, the sales practices are deceptive as no one will talk to you until the 30 day trial period has expired. WE KNOW!!!!! We have asked for a full refund twice!!! Have not heard a thing from the second request. Not surprising though. Letters were initially sent to Dave Kopp (CEO) and Steve Smith (Vice-President of Sales). They had their sales manager John Woodhour respond. Why would a company have a sales manager respond to this type of request. We had put in countless hours and phone calls not to mention the money spent trying to make this software work. IT DOES NOT WORK, ASK US!!!!

Comment Number:
3
Written by:
Scott A. Karlo
Posted on:
February 26, 2008 at 9:18 pm

Hi Curt,

You write:

“Dydacomp has been around a long time, and they have thousands of customers, which are largely startups and small companies. We hope that this new capital will lead to Dydacomp redesigning its system to be more effective for moderate sized companies. The multichannel business world needs some new effective competitors.”

I believe we’re a very viable effective competitor but not many people know about us just yet. We’re working on that! Would love to get some feedback from your company regarding our software as well whenever time permits.

Thanks for the news, was an interesting read!
-Scott
Abison, Inc.
www.abison.com
888.877.3963

Comment Number:
4
Written by:
Bruce Kowkabany
Posted on:
February 27, 2008 at 2:58 am

This quote from the article:

“The multichannel business world needs some new effective competitors.”

applies well to the other options available to the multichannel market, including our own system.

Comment Number:
5
Written by:
Richard Grant
Posted on:
March 6, 2008 at 6:27 am

To be honest MOM is the worst program that I have ever purchased. I have spent more time on the phone with support than I have in the preceding 15 years will all my other software combined. Just phoning them give give me a headache. The exe is like the changes constantly because it is full of bugs. In end of August early September exe was the worst. When I compared my September sales listing to sales tax collected listing there was over $20,000 difference in sales. What sells this program is the slick demo presentation they send out and the little demo. When you purchase the program everything is different. We have never been able to get box labels printed because we do not use UPS world ship. World ship is not available in Canada. The goes scanning the boxes for shipment even though I paid extra for that module. Purchased the AIM & Remote order import/ export module neither worked. Any one wants to start a class action lawsuit I will come and demonstrate for the judge at my own expense anywhere in North America.
This MOM is a piece of junk.

Thanks
Richard Grant
Owner
Professional Choice Uniform Inc

Comment Number:
6
Written by:
Bill
Posted on:
April 2, 2008 at 7:58 pm

I’ve been in the industry for over 18 years and have analyzed, installed and worked with most of the big catalog systems. I’m doing $4.5mm in orders per year right now on MOM that processes over 150-200 orders a day. We import orders from a website and a 3rd party call center every day with very little problem. It doesnt matter if its MOM or Ecometry, If its not working for you, you didnt set it up right. The marketing and promotions are lacking but its a $8K peice of windows software, what’ya expect? I’ve dealt with some of the biggies that Curt mentions and their support can be just as bad. My opinion is that its a heck of a lot better paying $3k a year for bad support than $100k for it.

Comment Number:
7
Written by:
gail hardinge
Posted on:
April 5, 2008 at 1:50 am

Unbelievably bad IT support. For every one phone call returned, there are 4 not returned, so you’re left hanging. What is not said in the sales pitch is that the system has a lousy POP module, and the company’s IT support is understaffed. What did I expect for $13K? I expected to be able to load the darn program & have assistance with initial computer crashes. I’ve hired an independent IT who has solved some of the problems, but still can’t get calls returned. Today I received a statement for $1000 for tech support for the coming year? Are they kidding? We didn’t get the support we needed for year one! Run from the company…run fast.