Does Your Order Management System Need To Be Replaced?
Coming out of 2009 there seems to be some positive momentum from this past holiday season with a 2.9% increase over 2008; some of our clients experienced results above their 2009 plan. Because of the tough economic times over the last couple of years; most companies have not invested heavily in the infrastructure of their business with new software technology – even if the need was there.
Now is the best time to asses your current systems infrastructure. Were you able to meet the demands of this past holiday season and meet your service levels of customer satisfaction? Did you have the right inventory to meet demand at the right times? Was your inventory forecasting accurate enough to get the inventory in time to meet your customer’s needs?
Does your current order management system have the functionality needed for future growth? Is it flexible enough to meet the changing needs of your marketing department? What challenges will you face this year to get new functionality added to meet the demands of the business? What system functionality or business processes do you need or want to change?
You should look back now on all of the exceptions that you had this past holiday season – whatever they may have been – and determine how you will over come these this year. It is time you asses your business processes and order management systems as well as prioritize what needs to be enhanced or replaced in order to better prepare you for 2010 and the upcoming holiday season.
Don’t hesitate to contact Jeff Barry at jbarry@fcbco.com or 804-740-8743 if you want to discuss your system needs and projects.
Paul Sobota is vice president of F. Curtis Barry & Company, a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory, and benchmarking; Learn more online at: http://www.fcbco.com
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