Order management software
Gain Critical Sign-offs On Order Management System Deliverables
One essential element to good project management is to have critical sign-offs on key deliverables as the project progresses. Through our experience in implementing Order Management Systems (OMS) and work as an expert witness in software litigation, we find that review and sign-offs by management, your team and the vendor’s raises the awareness of the [...]
How to Implement Your Order Management System On Time and Within Budget
Installing a new Order Management System (OMS) is a big financial investment and considerable work for the department managers in your company, in addition to their regular jobs. Our experience in implementing OMS and from IT industry surveys shows that more than 50% of major IT projects are not installed on-time and within budget. I’m [...]
How Do I Get the Most From My Installed Order Management System?
Problems: After all the effort of implementing new order management systems, it takes 8 to 12 months to begin to get the full benefit of the system; even then, companies often only use 25% to 30% of the built-in functionality. Order management systems have the potential for broad base improvement to company productivity and growth; [...]
Managing Your Call Center in an eCommerce-Centric World
Most businesses are continuing to experience a decrease in phone orders due to the increase in eCommerce orders. Now more than ever, it is important to manage your call center to reduce costs and maintain your high quality of customer service. Here are some suggestions to take into account as you ramp up for peak [...]
Developing Systems Is a Human Communications Activity
Lest we forget, yes the Internet, order management and websites are all systems. But more importantly, successful development is dependent on how well ideas are communicated by users, developers and management and then into the programming which becomes the physical programming product or service. I was working with a user last week on some serious [...]
Guidelines for Scripted System Vendor Demos
One of the most important aspects of selecting any system is actually getting a demonstration of the vendor’s solution. There are a couple of different approaches to demos depending on where you are in the selection process. One is used to get the general feel for a system early in the system search process and [...]
When is the Right Time to Outsource Systems and Supply Chain Logistics?
Many multichannel merchants focus on how they can lower operating costs of their supply chain logistics when they consider outsourcing certain tasks. But when you use third party logistics partners to outsource your operations, you also outsource the investment. Sounds obvious, but maybe the magnitude isn’t all that clear until you’re faced with replacing an order management system, [...]
Negotiating Software Agreements To Create Successful System Implementations
There’s lots of work getting to the point of signing the agreements for a new order management system, warehouse management system or website platform. The systems selection process may take you four months or longer. By the time you have gone through all the user requirements, writing an RFP, watching vendor demos, negotiating price as [...]
15 Ways to Reduce Supply Chain Logistics Expenses
Through the hundreds of supply chain consultant projects we have worked on, F. Curtis Barry & Company has compiled the following quick-hitting supply chain strategies titled “15 Ways to Reduce Supply Chain Logistics Expenses”. Here is a summary: Efficient receiving. Inventory accuracy and product flow through the warehouse all start with receiving. The single biggest improvement companies [...]
Selecting the Right Systems for Your Third Party Logistics Business
More and more companies today are using third party logistics providers to avoid making investments in that non-core area, or in technology necessary for it. We’ve also seen hundreds of start up eCommerce companies that simply don’t want to be in the fulfillment business. All of these companies are turning to third party logistics providers. With so [...]
