F. Curtis Barry & Company’s Multichannel Operations & Fulfillment Blog

This past week, I had a call from a multichannel company about why their order management system selection process had failed. In their case, they signed the vendor agreements prematurely only to find out that the bid was incomplete. There weren’t any estimates for modifications, interfaces, conversion and training. As a result they had been […]

A couple of weeks ago we hosted 23 of Stone Edge Technologies’ customers at our two-day seminar, How to Improve Fulfillment and Operations. For those of you who don’t know Stone Edge, they sell an order management system for small to moderate sized direct businesses. They have over 1600 customers, second only to Dydacomp. I […]

Under the title “CEO Pinching Penney In a Slowing Economy” the January 31st Wall Street Journal ran a wide-ranging interview with J.C. Penney Chairman and Chief Executive Myron “Mike” Ullman III about topics including preparing for a recession, slowing store growth, and tougher decisions on inventory. The interview ran the same day Ullman announced plans […]

Milestone Partners and co-investor Continental Investors announced on January 15 that they had completed the acquisition of D.A. Kopp and Associates and certain affiliated entities, together doing business as “Dydacomp.” The following day, investment bank Berkery Noyes announced that it represented D.A. Kopp & Associates, Inc., Card Management Services, LLC, and Card Financial Services, LLC […]

In the feature article, “To Build, Buy or Outsource”, written by Mary Wagner for Internet Retailer Magazine; F. Curtis Barry & Company’s Tocky Lawrence was quoted. The following is that section of the article:
The basics
The e-commerce platform is the technology infrastructure on which an online retail site operates. It supports all the basic functions needed […]

To Build, Buy or Outsource - That is the Question written by Mary Wagner
[A portion of the full article]
The Basics
The e-commerce platform is the technology infrastructure on which an online retail site operates. It supports all the basic functions needed to make a site run.
“E-commerce solutions have evolved to include core functionality for […]

During the Holiday shopping season, I had an experience that illustrates how much the Web is changing customers’ shopping expectations. 
It took place in a department store that has a number of branches in our town. I was standing behind a woman at the cashier station waiting my turn. The woman had scoured the housewares department […]

As reported to us by Forerunner Systems Inc.
Press Release
Thompson Cigar chooses the IFSO Kit module from Forerunner Systems to manage cigar sampler inventory and improve inventory management
San Francisco, CA, January 8, 2008: Thompson Cigar has announced today that they will be implementing IFSO, the Inventory Forecaster from Forerunner Systems, to help them manage their […]

So, you have a contact center and you answer emails, maybe even chat…but how well do you manage those emails and chat sessions? For many organizations, Web mail or Outlook are the applications of choice. While these are great for your office email, there are too many limitations and drawbacks to standard office email systems. […]

Do you wonder what your customers really think? It may seem obvious, but perhaps the best way to find out is to ask them. There is quite a lot of buzz around the concepts “360-degree review” or “Voice of the Customer (VOC)” with roots in the world of Six Sigma. There are touch points throughout […]