Benchmarking ShareGroups
Improve Warehouse Productivity by Measuring and Posting Numbers
A common theme we run into daily as we work with warehouse operations around the country is how to reduce labor costs. Labor usually makes up 50% or more of the total cost of operating a warehouse when you consider direct and indirect labor, occupancy costs, and packaging materials. Given this high cost, it is [...]
Registration Has Begun for Online Inventory ShareGroup
With the economy where it is most travel budgets have been cut to a bare bones minimum at most catalog and eCommerce companies. That means that most industry conferences have had a substantial reduction in the number of registrants – even when they give away free VIP passes to attend. We know all too well [...]
From the Dark Side of Productivity
I’m with a firm that spends much of its time helping clients improve productivity and reduce costs. We are ever mindful of the negative side—the “dark side”—of productivity projects. What is the dark side? It’s what happens if we don’t take the human factor into account. As someone with 30 years of experience in industrial [...]
How You Treat Customer Returns May Determine Whether Your Customer Returns
With a soft economy, many retailers are trying to significantly reduce returns in order to boost profits. Some companies are putting more restrictions and conditions on returns. Frankly, I think this will cause further erosion of sales. Who wants to buy a product that can’t be returned, or that carries so [...]
10 Tips to Manage Labor More Effectively in Your DC
Most fulfillment processes are largely manual in nature; only the very largest companies can justify advanced automation. When you look at the total cost of back end order fulfillment—as we did by studying our proprietary F. Curtis Barry & Company Benchmarking ShareGroup data—you’ll find that out of costs that include direct [...]
F. Curtis Barry & Company, Taurus Software Partner to Make Key Multichannel Data Easily Accessible and Usable
FOR IMMEDIATE RELEASE:
Upcoming solution will bring together multiple data sources to analyze business performance, aid merchandise analysis, analyze productivity in call centers and fulfillment centers
Redwood City, CA, and Richmond, VA; April 2, 2008
For 20 years, Taurus Software has been “making data liquid†for over 700 companies world-wide, with over 80 clients being in the direct [...]
Contact Center Metrics
Multichannel Merchant did a good job of reporting on one of Tocky Lawrence’s NCOF presentations last week (“Developing and Applying Multichannel Contact Center Benchmarksâ€). The presentation concentrated on defining and describing actual metrics with some real numbers that the audience could use to gauge their call center operations: call abandon rates, service level, handle time, [...]
Top Trend for Warehousing and Distribution Professionals
F. Curtis Barry & Company ShareGroups always produce interesting insights, and the Warehouse Benchmarking ShareGroup meeting, hosted in Columbus, OH, by Victoria’s Secret Direct (March 12–13), was no exception to that rule. ShareGroup members generate their own “hot topics†for discussion during meetings. Topping this year’s list of the dozen warehousing and distribution topics of [...]
Retail Distribution and Replenishment Operations Explored at Upcoming Learning and Networking Forum for Multichannel Retailers
Event includes a tour of LifeWay Christian Stores’ warehouse and a benchmarking metrics discussion
Richmond, VA, April 2, 2007—Multichannel operations and fulfillment consulting firm F. Curtis Barry & Company has announced that its next Benchmarking ShareGroup, focusing on retail replenishment, will take place April 23–24, 2007, in Nashville, TN. To learn more please visit: http://www.fcbco.com/benchmarking/retail-replenishment-sharegroup.asp
The 2007 [...]
Taking Your Company’s Operational Pulse
Bob Betke, vice president of F. Curtis Barry & Company, talks about F. Curtis Barry & Company’s innovative Benchmarking ShareGroups, celebrating their eleventh anniversary this year. ShareGroups cover a range of topics, including warehousing/pick, pack and ship, retail replenishment, forecasting and inventory management, and call center/customer contact center.
To learn more visit the “Continue Reading” link [...]
