F. Curtis Barry & Company’s Multichannel Operations & Fulfillment Blog

FOR IMMEDIATE RELEASE:
Upcoming solution will bring together multiple data sources to analyze business performance, aid merchandise analysis, analyze productivity in call centers and fulfillment centers
Redwood City, CA, and Richmond, VA; April 2, 2008 –
For 20 years, Taurus Software has been “making data liquid” for over 700 companies world-wide, with over 80 clients being in the […]

Multichannel Merchant did a good job of reporting on one of Tocky Lawrence’s NCOF presentations last week (“Developing and Applying Multichannel Contact Center Benchmarks”). The presentation concentrated on defining and describing actual metrics with some real numbers that the audience could use to gauge their call center operations: call abandon rates, service level, handle time, […]

F. Curtis Barry & Company ShareGroups always produce interesting insights, and the Warehouse Benchmarking ShareGroup meeting, hosted in Columbus, OH, by Victoria’s Secret Direct (March 12–13), was no exception to that rule. ShareGroup members generate their own “hot topics” for discussion during meetings. Topping this year’s list of the dozen warehousing and distribution topics of […]

Event includes a tour of LifeWay Christian Stores’ warehouse and a benchmarking metrics discussion
Richmond, VA, April 2, 2007—Multichannel operations and fulfillment consulting firm F. Curtis Barry & Company has announced that its next Benchmarking ShareGroup, focusing on retail replenishment, will take place April 23–24, 2007, in Nashville, TN. To learn more please visit: http://www.fcbco.com/benchmarking/retail-replenishment-sharegroup.asp
The 2007 […]

Bob Betke, vice president of F. Curtis Barry & Company, talks about F. Curtis Barry & Company’s innovative Benchmarking ShareGroups, celebrating their eleventh anniversary this year. ShareGroups cover a range of topics, including warehousing/pick, pack and ship, retail replenishment, forecasting and inventory management, and call center/customer contact center.
To learn more visit the “Continue Reading” link […]

What may seem like a rabbit out of the hat is usually the result of experience, and that applies to good advice in operations consulting as well as to magic. For instance, in a current interview Ken McKinney, director of distribution for Urban Outfitters, mentions F. Curtis Barry & Company in connection with his “welcome […]