70 Ways to Reduce Costs, Increase Productivity and Improve Customer Service
Cost Reduction and Productivity Improvement Assessment
70+ Ways to Reduce Costs, Increase Productivity and Improve Customer Service
By Curt Barry
Over the past 23 years F. Curtis Barry & Company’s work with multichannel companies in operations and fulfillment consulting has allowed us to compile these 70+ ways that can cut costs and increase productivity, which will ultimately lead to an improvement in customer service. We have focused our cost reduction and productivity assessment efforts in the following four major areas:
Contact Center (Call Center)
Scheduling and staffing models, service levels and technology in the call center are all affected by the increasing eCommerce order volumes. What are the ways to be more efficient and serve the customer better from the contact center? Learn how to reduce costs and increase productivity in your contact center.
Warehouse & Distribution
With most companies coming out of a less than perfect holiday season, there is a real need to increase productivity without having to make major capital purchases to do so. Discover ways to reduce your warehouse cost per order, increase capacity without expansion and improve service levels.
Forecasting & Inventory Management
Inventory is most companies’ largest balance sheet asset. How it’s managed determines customer service and profitability. Learn ways to improve the management and forecasting of inventory.
Multichannel Business Systems
Order management, warehouse, e-commerce and inventory management systems are at the heart of the company. These systems affect the productivity and sales of all departments including merchandising, marketing, fulfillment and contact center. Investigate ways to plan for, select and implement effective Multichannel Business Systems.
We ask that you please consider using F. Curtis Barry & Company’s consulting services to tailor a cost reduction and productivity improvement assessment to your company’s needs in order to evaluate, develop and implement these improvements and cost reduction practices.
Download the PDF: 70 Ways to Reduce Costs, Increase Productivity and Improve Customer Service
For more information contact Jeff Barry at 804-740-8743 or email jbarry@fcbco.com.