Archive for October, 2010
FedEx Announced Their Express Service Rate Increases Effective January 3, 2011
The announced rate increase is 5.9%, offset somewhat with the now standard 2 percentage point decrease in the fuel surcharge index. This is the same announced increase as last year. The base rates may average the announced increases; however, the following synopsis will highlight some particularly hard hit areas. Higher zone express shippers could experience [...]
Warehouse Management Systems Span The Differences Between Many Warehouse Operations
Recently we have been involved in a series of warehouse consulting assignments that all have a common theme. That theme is the investigation of the potential application of a Warehouse Management System package to their warehouse operations. This is not unusual in and of itself, but the wide range of the clients struck me in [...]
What is Your Percent Discount For Your LTL Freight Savings?
An inbound and outbound LTL freight audit has just been completed for a client’s domestic shipments. The client has just been told that we are excited to announce that they could save 30% with standard service and 20% with guaranteed PM delivery. Additionally, the standard service levels with using the freight consortium was as good or better than the existing [...]
How Do You Know Whether You Provide Excellence in Fulfillment?
Certainly, customer surveys and call center monitoring programs are two great ways. But they don’t provide an end to end measurement of customer service that Mystery Shopping does. For a number of years, F. Curtis Barry & Company has been providing Mystery Shopping for a number of clients. With each of the clients we customize [...]
Highlights from September 21-22 Inventory Management Benchmarking ShareGroup
There were 14 participants representing 9 companies that meet for 2 days to interact with one another and learn how their peers meet the challenges of the various responsibilities in successfully managing one of the largest assets of their respective companies; inventory. We covered a number of topical areas including the general overall business climate, [...]
12 Mistakes to Avoid in Selecting an Order Management System or Warehouse Management System – #5-#12
Points #5 – #12 are the final post to an on going piece that we have put together over the past couple of months regarding the 12 mistakes to avoid during order management systems or warehouse management systems selection projects. We have a combined 80+ years of experience between our consultants in system search, selection and project [...]
