Archive for July, 2009
Low Hanging Fruit: Is Your 3rd Party Overflow Call Center Cost Effective?
I spent this morning talking with a good friend who is the COO of a midsized business to business multichannel company. I wanted to get his take on what data and analysis they use at an executive level to make decisions and to develop strategies. He made a point that is something we believe very [...]
Escalate Retail Delivers Landed Cost Capabilities
In a recent press release, Escalate Retail has landed a beta site for its newest release. And it’s the direction the application has taken that will really allow multi channel businesses to reach peak efficiency and profitability. Here is an excerpt and one of the most important pieces of the press release: San Diego – [...]
Why Are Your Web Customers Calling the Call Center?
In talking with a past client today regarding call center metrics, a measurement came up that we see people try and measure but not enough actually do. The measurement I am referring to is the percent of web orders that begin on the website but are finalized in the call center. In this particular case [...]
MICROS-Retail: Product Developments, New Version Features and Recent Customer Implementations
I recently had an in-depth conversation with Chris Sarne the VP of Sales at MICROS-Retail – an industry leading order management software provider – about future releases, developments, offerings, implementations, etc. In a nutshell, here’s how the conversation went: MICROS-Retail is continuing to further enhance their retail integration from Xstore Point of Sale System to [...]
Part 1: Avoiding the Common Software Selection Pitfalls
I am sure almost everyone reading this has installed a software application that just didn’t go smoothly, or worse, never did go live and cost the company a serious amount of resources and money. We are brought in many times to try and provide insight during the selection process and/or to assist both the client [...]
One option for going direct to your customers
In this economy, everyone is looking for some kind of advantage – a way to build their brand image, how to increase product margins, reduce warehouse and logistics expenses – all while sticking to their core competencies. This can be especially difficult for consumer product goods companies and manufacturers. Often times they sell through vendor [...]
Manage Metrix: Inventory & Merchandising Modules Announcement
Since third quarter 2008, we have been engaged with Taurus Software to develop best in class business intelligence and KPI/dashboard application – the first specifically for multi channel businesses and covering all areas of the business. In conjunction with the application, we have developed a set of services to assist companies utilize the application to [...]
Spending in a down economy: One factor to doing it right, due diligence.
You might be wondering how you can spend appropriately in a down economy – especially after seeing how Congress has spent our money lately. But there really are opportunities in a down economy that make sense to some businesses. Take for example the latest transaction between Amazon and Zappos, a business decision that had some [...]
Now You Have Access to Your Data, Now What Do You Do With It?
I recently read a study by the Aberdeen Group regarding how users of BI, KPI and dashboard application benefit compared to their counterparts. This study validated several of the aspects that we have seen and gave us some new insight as well. I have added some summary points from the report, however the full document [...]
Analyzing Your Company’s Marketing ROI – 5 Problems Revealed
Recently a few of us at our firm set out to develop a sophisticated marketing business intelligence module with our partner company Taurus Software. In order to do this we decided we would meet with as many multi channel companies from $10 million in sales to $100 million in sales as possible, as well as [...]
