Archive for May, 2009
BI systems across the enterprise
The most serious business information problem companies face is finding a “single version of the truth.” Many companies are installing best-of-breed systems for order management, fulfillment, call center, marketing, product information, inventory, finance and e-commerce.
Yet no one vendor in the marketplace today can provide more than two of the best-of-breed components needed. Even most ERP [...]
Reinvention of Retailing
Across the newswire this afternoon, Richmond, VA based S&K stores can’t find a buyer, liquidation could start as early as tomorrow. Closing all 105 stores and selling all assets.
At one time, Richmond was the HQ for a number of premier retail brands. It isn’t the city because this is a great family environment to live [...]
“SORRY FOR THE DELAY – THANK YOU FOR WAITING”
I just had a pleasant experience with a back order from L.L. Bean. How can you have a good experience with something that’s been on backorder for 6 weeks? Well let me tell how.
First the background. On April 1st, I ordered 5 pairs of chino pants and 1 was on backorder. The CSR told me [...]
Ways to Save Money
The following is a brief email that we received from one of our eNewsletter readers, in response to an article we wrote about saving money in your company…
Curt:
Just received your electronic May newsletter and wanted to send you some ways we are saving money.
Cut utility usage
Drop non productive associates
Reduce fulfillment goals from 92% to 85%
Keep [...]
ACCM Tidbits and Opinions
ACCM Attendance: The show had about 500-700 attendees from what I could tell. Like many of the shows we have attended this year the number of attendance looked to be down 50% to 80% from prior years. Penton took a bath on both NCOF and ACCM this year. There is a question in my [...]
How Do You Know What E-Commerce Promotions Pay?
Historically, the catalog industry has measured the response rate for various promotions, the advertising cost of the promotion and its breakeven based on demand, product cost etc. Along comes the e-commerce world and many of the new promotional methods (such as e-mail, affiliate programs, etc.) are apparently not being measured.
At the same time, companies that [...]
