Archive for July, 2008
Can Happiness Improve Your Bottom Line?
At Merit Direct’s annual co-op last week, customer service expert and Happiness Coach JoAnna Brandi delivered an inspiring speech—one that I feel more of us should learn from, as it would lead to higher levels of productivity, retention and overall fulfillment for our companies. I know what you’re thinking: “Hold on there! ‘Happiness Coach’? Are [...]
ACMA Forum and A Call To Action
Washington, DC June 27, 2008. American Catalog Mailers Association’s (ACMA) National Catalog Advocacy and Strategy Forum.
Hamilton Davidson, Executive Director, and the Board of ACMA) put together an absolutely effective event for catalogers to have a dialogue with to USPS, Congressional staff, Postal Regulatory Commission (PRC) officials and other catalog management.
In a straight forward way catalogers [...]
