Archive for November, 2007
2007 Thanksgiving Weekend’s Sales Results
Retailers are reporting better than expected results for Black Friday, the day following Thanksgiving. Sales were up an unexpected 8.3% over last year to $10.1 billion for the day, according to ShopperTrak RCT Corp. However, the average customer expenditure was lower. For many retailers, Black Friday represents 5% of their total Christmas volume, and up [...]
Uniquely developed and exclusive product that sells well
That’s what more and more multichannel companies need to survive the competition. Everywhere you go products seem so similar.
You know Crocs – those plastic shoes that have taken the retail world by storm in the last few years. They are sold everywhere from your local hardware store to Cabela’s – The World Largest Outfitter.
The [...]
Is your contact center handling email the old fashioned way?
So, you have a contact center and you answer emails, maybe even chat…but how well do you manage those emails and chat sessions? For many organizations, Web mail or Outlook are the applications of choice. While these are great for your office email, there are too many limitations and drawbacks to standard office email systems. [...]
Listen to, and Learn From, Your Customers
Do you wonder what your customers really think? It may seem obvious, but perhaps the best way to find out is to ask them. There is quite a lot of buzz around the concepts “360-degree review†or “Voice of the Customer (VOC)†with roots in the world of Six Sigma. There are touch points throughout [...]
At-home is not that far away—with a little contact center consulting
A work-at-home or home agent model is an attractive alternative to building or buying new real estate for your business. But don’t think this is a “one, two, three, BAM—you’re done!†exercise. Your team and the organization must understand that this is a new operating process and it will take some time to mature. However, [...]
Michigan’s New Services Tax: How Hard Will Warehouse and Fulfillment Providers Be Hit?
There’s been quite a bit of discussion about a new Michigan Services Tax that is expected to hit the state’s logistics and warehouse services businesses especially hard. Business leaders reacted angrily and strongly to the State Legislature’s passage of the tax, which will affect some 16,000 businesses, as part of a budget deal in early [...]
