Archive for October, 2007
Going for the Green in the Multichannel Industry
While Al Gore may have won a Nobel Prize and an Oscar for bringing global warming into the spotlight, let’s not forget that many ordinary Americans work equally hard every day to lessen their impact on the environment, as do many multichannel companies, without hope of any such reward or acknowledgment.
Take, for instance, two of [...]
Coldwater Creek CEO to Retire Oct. 30
Dennis Pence, CEO of women’s apparel multichannel retailer Coldwater Creek, based in Sandpoint, Idaho, has announced his retirement effective Oct. 30, after 23 years as head of the $1 billion-plus company. Although he will remain chairman of the company, the current president and chief operation officer, Daniel Griesemer, will replace Pence.
An article in the Spokane [...]
The Jay Group hosts Town Hall Meeting for President Bush
Integrated service solutions provider The Jay Group hosted President George W. Bush at its new fulfillment center last week. The center served as a venue for a 90-minute “town hall meeting†of about 400 people, assembled by the Lancaster Chamber of Commerce and Industry, at which the president discussed a wide variety of subjects.
The subjects [...]
What’s Going On at Macy’s?
Last month’s rumors of a potential buyout of Macy’s by investor Edward Lampert and Vornado Realty Trust have apparently died down, but there’s a lot of activity being reported within the organization, some of it strategic and proactive, and some of it amounting to damage control. As we mentioned a couple of weeks ago, Macy’s [...]
Holiday Season Begins With Free Shipping Offer From L.L. Bean
There’s no official day on the calendar for the beginning of the North American Holiday Season, but Oct. 1 will do as the unofficial opening day. First out of the box with a holiday 2007 perk for customers is L.L. Bean. It’s been a good year so far for the Freeport, ME-based outdoor gear and [...]
TJX Security Breach Settlement Announced
How much is customer security worth? The record-setting theft of data from cards used by “at least” 47.5 million shoppers at 2,500 TJX stores (T.J. Maxx, Marshalls, HomeGoods, A.J. Wright, Bob’s Stores, as well as stores in Canada and Europe) has led to a settlement of customer class-action lawsuit.
The company has refused to admit the [...]
Long Supply Chains and Customer Service: The China Syndrome
After several health-and-safety-related warnings and recalls this year over products from toothpaste to pet food and chicken feed to toys, U.S. consumers are more wary about labels announcing that a product has its source in China. But many companies in the United States now source 50% or more of their products in China. In this [...]
